DKMS Brief No. Two: Prophecy: META Group and the Future of Knowledge Management A META Group Verdict META Group's prophecy on Knowledge Management (KM) is: "SEARCHING FOR KNOWLEDGE (MGMT.) IN ALL THE WRONG PLACES
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چکیده
Despite significant knowledge management (KM) hype, we predict the "death" of KM as a discrete (product/service) entity after 2001. Indeed, successful KM must be integrated into specific business processes (e.g., sales, R&D) to support knowledge workers managing those processes. Users should avoid discrete consultancy KM offerings (currently, most are not tied to applications). While some firms (KPMG, Andersen Consulting) talk about integrating KM into broader offerings, only upstart AnswerThink has advanced further in this area. Longer term (2001/02), most service companies will integrate KM as a component of the business/information fabric. Bottom Line: Users must avoid generic/standalone KM service offerings and focus on KM needs of specific business practices and knowledge workers."
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